Refund policy

Return & Refund Policy

At Trenz Hub, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

- You have 7 days from the date of delivery to request a return.
- To be eligible for a return:
  - The item must be unused, unworn, and in original condition.
  - The item must be in its original packaging.
  - Proof of purchase (order number or receipt) is required.

🚫 Non-returnable items:

- Used or damaged products (unless received damaged)
- Personal care items (for hygiene reasons)
- Sale or clearance items

🔁 Exchange Policy

We only replace items if they are:

- Defective
- Damaged
- Incorrect item delivered

To request an exchange, contact us within 48 hours of delivery.

💸 Refunds

Once we receive and inspect your returned item:

- You will be notified about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.

💳 Refund Method:

- Bank transfer / EasyPaisa / JazzCash

🚚 Return Shipping

- Customers are responsible for return shipping costs unless:
  
  - The item was defective
  - Wrong item was sent

- Shipping charges are non-refundable.

📦 Damaged or Wrong Items

If you receive a damaged or incorrect product:

- Contact us within 48 hours of delivery
- Share pictures/videos as proof

We will arrange a replacement or refund accordingly.

❌ Order Cancellation

- Orders can be cancelled within 12 hours of placing the order.
- Once shipped, orders cannot be cancelled.

📞 Contact Us

For any return or refund requests, contact us 

 WhatsApp: +92-313-8328383

⚠️ Important Notes

- Trenz Hub reserves the right to رفض returns that do not meet our policy conditions.
- Policies may be updated without prior notice.

Thank you for shopping with Trenz Hub